CONTACT B-I-Y COURSE CENTRE

 

Direct Line: +65 68871258

Email: class@b-i-y.com

 

We make it really simple to enrol for our courses! In addition to enrolling and paying for class fees in person at the Store, you may also download our enrolment form (downloadable form under "B-I-Y Course Studio" on the left  navigation bar) to type your information directly into our Class Enrolment Form, then email or fax to us, all in the comfort of your home! Of course don't forget to follow up with your payment via cheque or internet banking. (this form is not required for in-store enrolments and payments).

You may either email the completed Class Enrolment Form to us at class@b-i-y.com or fax to us at +65 65127755

 

(1) Registration for classes with fees and free demonstrations:

a) For chargeable classes: please note that we will not take reservations without payment. Places will ONLY be confirmed when we receive payment for the class. (Chargeable classes are defined as classes with fees)

 

b) For free demonstrations: you need to call us at 6-100-2253 to register before the demonstration. No walk-ins will be entertained unless there is available space. (We sometimes organise Free demonstrations. These will be stated clearly as non-chargeable, ie., free)

(2) Private Classes (Group or Individual): If your schedule does not permit you to attend any of our scheduled classes, you may contact us at class@b-i-y.com for a discussion on scheduling private classes.

(3) Customised, Individually-Designed Classes: We also work closely and personally with students who wish to have a specially designed curriculum. This is an individually designed class where you tell us what you wish to learn and we will design a curriculum for you. Apart from our Wilton trained instructors, we also work closely with pastry chefs who freelance as guest instructors with us for specific clinics or personal classes. We can match your requirements with an instructor whose experience and expertise best meets your learning needs. Course fees for such classes will be determined by the scope, ingredient requirements, timeframe and expertise of your instructor. You will be given a B-I-Y certificate of attendance at the end of the class. So you wish to learn another aspect of baking or decorating that is currently not covered by our regularly scheduled classes, please email Cheryl at cheryl@b-i-y.com for a consultation.

(4) Payment Method for Classes: (please do not transfer payment via ATM as there is no possibility of us identifying you as payer and we will therefore not be able to confirm nor refund your payment if you do so.)

1) Payment at the store: Please note that as all class registration are managed from our office, payment at the store does not constitute confirmation. Please see point 3.

2) Pay by Mail: Simply mail your cheque with your name, telephone number, email address and the purpose of the payment to The Bake It Yourself Store, 182 Bukit Timah Road, Ground Floor, Singapore 229853. Cheques should be made payable to B-I-Y Pte Ltd. Please allow at least 3 working days lead time to your cheque to reach us. We will contact you once we receive your cheque. If you do not hear from us by the 5th day, please call the Store at 6-100-BAKE (2253).

3) Pay by Internet Banking: You may transfer payment from your account directly to our UOB account #130-313-928-7, Bank Code: 7375, Branch Code: 030. It is of utmost importance that you identify yourself by putting in your name in the transaction. Unidentified payments will not be entertained and we cannot refund such payments as the bank is unable to identify the payee. After your have made your transfer, please email us at sales@b-i-y.com (for sales related payments) or class@b-i-y.com (for class fee payments) to inform us of your transfer, indicating your name, contact number, email address and the purpose of  the payment. Please allow at least 3 working days for your payment to be transfered to us. We will contact you once we receive your cheque. If you do not hear from us by the 5th day, please email us. Please do not call the Store to enquire as store personnel will not be aware of your payments via internet banking.

(5) Enrolment Confirmation: We will call you to confirm your place after we receive payment. All places in our classes will be confirmed in a first come (full payment received), first confirmed basis. If all places have been taken for the class, we will discuss options of either refunding the payment or offering you another place in another session.

(6) Conditions for Fee Refunds:

Kindly note a S$2.00 Handling Charge will be levied for all class fee refunds.

a.       Wilton Method of Cake Decorating Courses 1, 2, 3 and Fondant & Gumpaste & PME Diploma Modules: No refunds will be given once classes have begun (including B-I-Y receiving notification of cancellation on the day of the class). If you wish to cancel or reschedule your enrolment, please give us 5 working days’ notice in writing to class@b-i-y.com. It will be considered cancelled when you receive our email acknowledgement of your cancellation. If B-I-Y receives your cancellation or reschedule request less than 5 working days before the first lesson of the class, 30% of the course fee will be charged.

b.       All other B-I-Y Courses: No refunds will be given for late cancellations / rescheduling (less then 5 working days before the class).

(7) Conditions for Make-Up Lessons:

a.       Only one make-up class permitted per student for Wilton Method of Cake Decorating Classes. Kindl y note that this is not a student’s entitlement, but is dependent on instructor’s schedule, and upon B-I-Y approval, which will depend on validity of reason. Students must inform their instructor if they are unable to attend a lesson at least one day before the class. If no notification is given by the student, the student automatically forfeits the lesson, which may result in not attaining the Wilton certificate of completion for the course. B-I-Y and / the Wilton instructor is not responsible for following up with absent students.

b.       There are no make-up classes for all other courses / workshops.

(8) Administrative Fees:

a.       30% Late Notice Cancellation / Rescheduling Fee - (only applicable for Wilton Method of Cake Decorating Courses 1, 2, 3, Fondant & Gumpaste, and PME Professional Diploma Modules). 30% of your student fee will be charged for cancellations / rescheduling notification 5 working days before start of class.

b.        Administrative Fee for Reschedules (applicable for all classes). An administrative fee of S$50.00 will be charged for each request to reschedule after the first request. First request to reschedule will not be charged.

c.        S$2.00 Handling Fee (applicable for all classes) will be levied on all class fee refunds.

(9) Cancellations: In the event that a class has to be cancelled due to enrolment not meeting class size minimum, you will receive a refund of your fee payment or may use it as credit for another class within 3 months from the date of the cancelled class. If the credit is unused or no refund is requested, it will expire and no extension will be granted.

(10) Purchase of Ready Baked Products: The Bake It Yourself Store does not sell finished baked products like cakes and cupcakes. Any arrangements students  make with any of our instructors regarding purchase of ready baked products is a private arrangement between the student and the instructor in question. The Bake It Yourself Store is not in any way responsible nor liable for such transactions.